OUR PRODUCT RANGE
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We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
- We currently deliver to major cities in India. Please check the list of our serviceable cities before placing the order.
- Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We make our best efforts to ship each item in your order within 1 - 4 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
- We ship on all week days (Including Sunday), excluding public holidays/national holidays.
- Typically all Delhi & NCR deliveries are completed within 1-2 days post shipment and outside Delhi & NCR deliveries are completed within 2-4 days post shipment, excluding the date of shipping.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location.
- The image displayed for any product on our website is indicative in nature. Actual product may vary in shape or design as per the availability.
- No time commitment for the deliveries would be entertained. However, we will try our best to get the delivery done as per requested time.
- In case of floods / heavy rains / national bandh / agitation / curfew etc or any other natural calamity / disaster, we reserve the right to reschedule the delivery for another date depending upon the situation.
- At times, alternate flowers are arranged due to regional or seasonal unavailablity of those flowers selected by you. In the event of any such issue our experienced florist will ensure that the design/style and color scheme of the selected arrangement/bouquet/bunch remains intact and substitue the same with equal or higher value flowers.
- In order to ensure the same day delivery of your order, please place your order before or by 2:00 pm. For the order placed thereafter for the same day delivery, we will try our best to execute the delivery same day. However, no such commitment is given. In this case, if order is not deliverd the same day, it will be delivered the next day.
You may track the shipping status of your order on our website, by logging in to your “My Account” section or just calling our helpline no. You can, alternatively, write to us at firstname.lastname@example.org.